For many years, FTAssist has been our customer’s go-to hotline for technical support and maintenance guidance. With demand at an all-time high and exciting new enhancements, the program has grown into a subscription-based service that’s more powerful and useful than ever.
A Trusted Tool Made Better for You
Since its introduction in North America in 2008, FTAssist has been a proven resource for our crematory operators across the U.S. Modeled after the original European program, FTAssist has supported thousands of FT equipment owners with everything from real-time troubleshooting to expert guidance during complex cremation cases. We are committed to ensuring our tech team remains just a call away for our operators.
Why We Made the Move to a Subscription Model
From October 1, 2023, to October 1, 2024, we logged nearly 5,000 support calls that were more than five minutes long. That’s nearly 100 in-depth calls every week. Calls range from simple how-to questions to urgent requests for help during difficult cremations, including oversized cases that demand careful monitoring and guidance.
Our team has done an incredible job balancing the growing demand with their daily responsibilities. To maintain and improve the high level of support you’ve come to expect, we knew we needed to hire specialized staff dedicated solely to providing you with timely, expert assistance. Transitioning FTAssist into a fee-based program made this upgrade possible.
This isn’t a decision we made lightly. It is a decision that ensures we protect the integrity of our service, now and into the future, for you.
FTAssist is exclusive to owners of FT cremators. Whether you handle 200 or 2,000 cremations annually, this program is designed with you in mind.
Bottom line, the transition to a subscription model is about delivering more value to you. FTAssist is a proactive support system that doesn’t just fix problems; it helps prevent them, improves operations and elevates your crematory’s performance.
Contact FT today to learn more about FTAssist.