As a leading cremation equipment manufacturer, we work closely with many funeral service providers across North America. One thing we know for sure from our decades of experience is that families who pre-plan are more satisfied with the arrangements.
Pre-planning can be a big business advantage for you. By guiding families through the pre-planning process, funeral homes and crematories can strengthen relationships, bolster operational efficiency and reduce stress for the families they serve.
What this means for your families:
Peace of Mind. When funeral service providers help their customers with pre-planning it’s truly a gift.
- It gives the family an opportunity to make decisions without the pressure and stress of grief.
- It allows their wishes to be clearly documented.
- It reduces future stress for their own loved ones.
- It locks in today’s prices for them.
Tips for your staff:
- Use storytelling to help families who are considering pre-planning.
- Offer planning guides and informational sessions.
- Provide online forms for information collection.
- Provide clear and easy-to-understand financing options.
Encouraging your families to pre-plan is both good customer service and good business planning. Adding this topic to client conversations can build better family relationships, improve and streamline operations and position your business as a trusted and forward-thinking service provider in your community.